Accessibility statement for plus.fi
Updated 17 October 2026
This accessibility statement covers Plus Katsastus’s plus.fi website and its Finnish, English and Swedish content. Separate booking and recruitment services have not been assessed as part of this review.
Current accessibility status
The website is partially compliant with accessibility requirements. The target is WCAG 2.1 Level AA, but compliance of the entire website has not yet been verified. The shortcomings described below remain, and the accessibility of some key functions requires further testing.
Known shortcomings and limitations
- Chat language support is partial. Not all conversation paths and question search functions have been verified in English and Swedish. Users may encounter content that does not match the page language. Telephone and email provide alternative ways to contact customer service without using the chat.
- Older certificate material is not fully available. The ISO 9001:2008 certificate image in the Laatujärjestelmä (quality management system) article does not load, and the availability of the associated PDF has not been verified. Restoring or replacing the material requires the original files or another verified source. The information needed can be requested from customer service.
Further checks needed to verify Level AA compliance
The following items have not yet been comprehensively verified. Incomplete testing does not in itself mean that an accessibility failure has been confirmed in the function concerned.
- Screen reader use: practical use of key pages, navigation, station search and forms.
- Complete form submission journeys: successful submission, confirmations, message delivery and accessible use of reCAPTCHA image and audio challenges.
- Mobile use: key functions, forms and chat views on actual mobile devices and with enlarged text.
- Maps and directions: full keyboard and screen reader use.
- PDF and content use with assistive technologies: completing and reading the invoicing agreement PDF, and using articles and other content in a representative sample of pages. Images and files added subsequently also require accessibility checks.
- External services: the accessibility of booking, recruitment, chat and sharing services within a separately agreed scope. The user journey in the separate booking service has not been tested in this assessment.
Any additional shortcomings will be identified in further checks. This statement will be updated based on the findings and corrections.
Basis of the assessment
This statement is based on the inspection report dated 16 September 2026 and automated checks, content structure checks and targeted manual checks carried out on 15–17 October 2026. Shared page templates and a representative sample of pages were used in the assessment. No actual screen reader user test has been completed, and the assessment does not cover all WCAG requirements or all user journeys.
Obtaining information in an alternative format
If an accessibility shortcoming prevents you from using the website content, you can request the information you need from our customer service:
- Telephone: +358 44 4232 000
- Email: saavutettavuus@plus.fi
Please tell us what information you need and which way of receiving it would suit you.
Accessibility feedback
You can report an accessibility problem by email to saavutettavuus@plus.fi.
Please include:
- the address of the page where the problem occurs
- what you were trying to do and what prevented or hindered you
- your browser, device and any assistive technology you use, if known.
We will respond to accessibility feedback within 14 days.
Supervisory authority
If you notice an accessibility problem on the website, please send feedback to us first. If you are dissatisfied with our response or do not receive a response within 14 days, you can lodge an accessibility complaint or request an investigation from the Finnish Transport and Communications Agency Traficom.
Instructions are available on Traficom’s page Submit a complaint on web accessibility or request clarification.
Finnish Transport and Communications Agency Traficom
Accessibility supervision
Website: saavutettavuusvaatimukset.fi
Email: saavutettavuus@traficom.fi
Telephone, switchboard: +358 29 534 5000